How can I give Access to Users for Notifications in Cases App?

Updated on December 6, 2017 11:09PM by Admin

Cases App has the provision to provide access to certain users who are assigned the task to access Notifications in Cases App.

This permission to access the notifications can be provided only by a super-user(Admin). The users(Employees) who have privilege for this access can use the “Notification” option found in the app header bar.

Steps to give Access to Users for Notification Activities in Cases App

  1. Log in and access Cases App from universal navigation menu bar.
  2. Click on “More(...)” icon and select “Settings” present in the app header bar.
    cases settings
  3. Select “Actions” under “Security” drop down located in the left navigation panel.
  4. Now, locate the “Notification” option and click on privileges drop down.
    notifications create privilege
  5. Click “Create Privilege” option found at the bottom of the privilege drop down.
  6. Create privilege pop up appears. Enter the name and description of the new privilege that you want to add against the Display Dropdown option.
    create privilege popup
  7. Click on “Create” button.
  8. Once the privilege is created, go to Employees App to give access to particular employees.
  9. Please refer this link:
  10. Now, employee “Katie Dustin” has the privilege to access Notification option found in Cases App header bar. In Katie Dustin login, the “Notification” icon will be visible as shown below:
    notification privilege enabled

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