How can I give Users Permission to Access Settings in Cases App?

Cases App provides access to the users who have been given the task to access “Settings” in Cases App. This permission to access settings, can be provided only by the super-user(Admin). The users(Employees) who have privilege for this access can use the “Settings” option found in the app header bar.

To Give Users Permission to Access Settings in Cases App

1. Log in and access Cases App from universal navigation menu bar.
2. Click on “More(...)” icon and select “Settings” present in the app header bar.
   
3. Select “Actions” under “Security” drop down located in the left navigation panel.
4. Now, locate the “Settings” option and click on privileges drop down.
   
5. Click “Create Privilege” option found at the bottom of the privilege drop down.
6. Create privilege pop up appears. Enter the name and description of the new privilege that you want to add against the Display Dropdown option.
   
7. Click on “Create” button.
8. Once the privilege is created, go to Employees App to give access to particular employees.
9. Please refer this link: https://answers.apptivo.com/questions/12694/how-do-i-assign-custom-privilege-to-employee-for-managing-objects-found
10. Now, employee “Katie Dustin” has the privilege to access Settings option in Cases App. In Katie Dustin login, the “Settings” option will be visible as shown below:
    

Related Links

• Customize Cases App
• Give Users Permission to Save Custom Views
• Create Custom Attributes
• View Cases with Preferred Column Sets