Where do I find Deleted Cases?

Updated on February 19, 2021 06:46AM by Admin

The Cases app allows you to view deleted cases using an option called Trash, which allows you to enable Deleted contacts using an option called Archived.

Trash Dashboard

  • Login and access the Cases App from the universal menu.
  • Click on the More(...) Icon and select the Trash Folder.

  • You can view all the lists of Deleted records in the Trash folder.

  • In the trash dashboard, you can view the following tabs:


  • Initially, deleted cases will be found in this Deleted tab. From here, you can Restore and/or Delete forever cases. 


  • If Cases are associated with any app - then if we try to delete from the Deleted tab it will be found in this Archived folder.

  • Select the case checkbox to restore cases by clicking on the Enable button.

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