How do I Create a Case Type?

The cases app has several configuration settings that allow you to adjust the way the app functions. To configure your cases app cases types setting.

Steps to Create a New Case Type

1. Log in and access Cases App from your universal navigation menu bar.
2. Click on "More" icon and select “Settings”  located at the app header bar.
   
3. Click on “Types” from the left navigation panel.
   
4. Click on “Create” button and specify:
• Name - Name of the type.
• Description - Description of type.
  
5. Click on “Create” button to complete. The created type will be displayed in the list. 
6. If you need to modify the created type information, click “Edit” icon under the actions column and after editing type information click “Update” button. 
7. You can also “Enable or Disable” status information from appearing on the cases dashboard.
   

Related Links

• Create custom field
• Create my views
• Create service level agreement