What is the use of customer portals in the help desk?

The responsibility of a support team not only includes providing solutions but also empowering customers with tools that let them solve their problems by themselves. With this, you can reduce the additional costs on human resources, make your support team work on more pressing issues, and strengthen your brand image. When a solution is very simple, it is not viable to have the customer wait for a long period. If there is a customer portal, the customer can easily track and find quick solutions to their problems. Moreover, Customer Portal streamlines the interactions of customers with the support team. Hence, they can directly interact and track their tickets. Read more.