How do I bulk update the cases?

Updated on December 23, 2020 11:06PM by Admin

The Cases app of Apptivo enables you to perform a single action in multiple records at a time. This includes updating the values in the fields present on the overview page of a case. The Bulk Actions option acts as a catalyst to carry out this operation.

Steps to bulk update the cases

  • Login and access the Cases app from the Universal Navigation menu bar.
  • Click on the “Show All” from the left navigation panel.
  • Select the cases in which you would like to update the values. Here, Type.
Cases app

  • On selecting multiple cases, the “Bulk Actions” button gets activated.
  • Now, click on the “Update” -> “Case Information” -> “Type”.
Bulk Actions

  • The Bulk Actions: Type popup will be displayed, where select the right type from the dropdown.
Type Update

  • Click on “Update”.
  • You can now see that the type is updated in those selected cases successfully.
Update Successful

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