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How to void a shipment in Apptivo?
Updated on April 18, 2023 05:31AM by Admin
Apptivo provides a separate application to manage your shipment process with ease. The shipping app allows you to void the shipment, which means canceling or stopping a shipment that has already been scheduled or is in process. For instance, if a client changes their mind or cancels their order after the item has already been dispatched the business can cancel the shipment and stop it from being delivered.
Note:
- The shipment can be void for only shipped orders.
- In the case of UPS integration, the shipment voiding in Apptivo will not be reflected in UPS; you must void the shipment manually in UPS as well.
Steps to Void a Shipment:
- Log into your Apptivo account and navigate to the Shipping App. Go to By Orders Status > Shipped Orders from the Left navigation menu.
![Shipping-Shippped Orders.png Shipping - Shipped Orders](https://dyu7vpdere39o.cloudfront.net/10023:2064487:1279957?fileName=Shipping-Shippped Orders.png)
- On the Shipped Orders page, you can see all the available shipped orders.
- Select the More Details(...) icon of the shipment you want to void.
![Shipping-More Details.png Shipping - More Details](https://dyu7vpdere39o.cloudfront.net/10023:2064487:1279959?fileName=Shipping-More Details.png)
- You will be redirected to the overview page of the selected shipment. To void the shipment, click the Void button.
![Shipping-Void.png Shipping - Void](https://dyu7vpdere39o.cloudfront.net/10023:2064487:1279961?fileName=Shipping-Void.png)
- Upon clicking the void, You will receive a confirmation message to void the shipment along with the option Add the item back to inventory checkbox.
- In case of checking the box, the associated item will add back to the on-hand quantity of the item’s inventory.
- On clicking the Confirm button, the shipment will be voided and the status will change to Void.
![Shipping-Confirm Void.png Shipping - Confirm Void](https://dyu7vpdere39o.cloudfront.net/10023:2064487:1279965?fileName=Shipping-Confirm Void.png)
- You can view the void shipments under the Void Shipment as shown below:
![Shipping-Void Shipment.png Shipping - Void Shipment](https://dyu7vpdere39o.cloudfront.net/10023:2064487:1279967?fileName=Shipping-Void Shipment.png)
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