How to void a shipment in Apptivo?

Updated on April 18, 2023 05:31AM by Admin

Apptivo provides a separate application to manage your shipment process with ease. The shipping app allows you to void the shipment, which means canceling or stopping a shipment that has already been scheduled or is in process. For instance, if a client changes their mind or cancels their order after the item has already been dispatched the business can cancel the shipment and stop it from being delivered.


  • The shipment can be void for only shipped orders.
  • In the case of UPS integration, the shipment voiding in Apptivo will not be reflected in UPS; you must void the shipment manually in UPS as well.

Steps to Void a Shipment:

  • Log into your Apptivo account and navigate to the Shipping App. Go to By Orders Status > Shipped Orders from the Left navigation menu.
Shipping - Shipped Orders
  • On the Shipped Orders page, you can see all the available shipped orders.
  • Select the More Details(...) icon of the shipment you want to void.
Shipping - More Details
  • You will be redirected to the overview page of the selected shipment. To void the shipment, click the Void button.
Shipping - Void
  • Upon clicking the void, You will receive a confirmation message to void the shipment along with the option Add the item back to inventory checkbox.
  • In case of checking the box, the associated item will add back to the on-hand quantity of the item’s inventory.
  • On clicking the Confirm button, the shipment will be voided and the status will change to Void.
Shipping - Confirm Void
  • You can view the void shipments under the Void Shipment as shown below:
Shipping - Void Shipment