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How does help desk software work?

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Updated on September 22, 2021 06:01AM by Admin

A help desk software collects tickets from multiple channels. The incoming tickets are created as cases that are further handled by the concerned teams. This can be from a webform, email, or support team. In the case of web forms and emails, the tickets are created in help desk software automatically based on form submission and incoming emails. On the other hand, the support team can manually create and manage the tickets from the Software.