How a help desk helps teams?

A help desk is certainly a one-stop platform for support teams to collaborate on customer tickets. Instead of accessing multiple communication channels and using innumerable tracking tools, teams can easily track and take action right from the help desk system. Moreover, the agents need not reach out to the previous agent every time to get information on a customer or ticket. Instead, the agents can document all the interactions in the help desk software and it will have all the information that you need.