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How does automation help at the help desk?

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Updated on September 22, 2021 06:09AM by Admin

The incorporation of automation in ticketing software has turned out to be a huge advantage for businesses. The automotive tools avert redundancy, remove duplicates, update tickets, and send timely reminders. Rather than working manually on repetitive tasks, businesses can simply configure the system to take the necessary actions. Some of the salient automation tools are Triggers, Notifications, Reminders, and Timers.