How do I manage my help desk tickets?

Updated on September 22, 2021 06:16AM by Admin

Managing help desk tickets is completely hassle-free when you employ the right help desk solution for your business. However, we have also listed a few things that should be considered by your support team for the efficient management of tickets.

  • Determine how the tickets should be categorized and prioritized.
  • Decide to whom the tickets should be assigned.
  • Configure a viable cycle time for the tickets.
  • Monitor the statuses of every ticket frequently.
  • Employ automation tools to remove redundancy.
  • Keep your customers in the loop on every action.