How do I manage my help desk tickets?

Managing help desk tickets is completely hassle-free when you employ the right help desk solution for your business. However, we have also listed a few things that should be considered by your support team for the efficient management of tickets.

• Determine how the tickets should be categorized and prioritized.
• Decide to whom the tickets should be assigned.
• Configure a viable cycle time for the tickets.
• Monitor the statuses of every ticket frequently.
• Employ automation tools to remove redundancy.
• Keep your customers in the loop on every action.