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Who are the main users of CRM Software?

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Updated on July 13, 2021 07:42AM by Admin

The support team and sales team are the main users of CRM Software. The entire customer interaction can be handled through the different applications offered in CRM Software. With this, all your agents can record and keep track of all the customer engagements. Also, the managers can measure the performance of agents and teams with Custom Dashboards and Reporting features.