Why should CRM Software support integrations?

The ability to integrate with third-party applications is one of the important characteristics of a CRM application. Your business might use multiple Softwares to meet the varied workflows of your business. While switching to a CRM app, you would want to continue using other Softwares. In that case, it is an added advantage if your CRM Software allows Integration with these applications. Also, the CRM provider should be able to provide any custom integration based on your business purpose.