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How do I get a report on historical data in the Contact Center App?
Updated on September 7, 2020 02:52AM by Admin
The Historical Reporting option of the Contact Center App allows users to obtain information on the calls handled by your business. You can generate a detailed report on total calls, answered calls, missed calls, and outgoing calls.
- In the Contact Center App of Apptivo, select the Reports tab from the App Header.
- You will be redirected to the Reports page. Here, select Historical Reporting from the left panel.
- The Historical Reporting page will come into view.
- By default, the report will display the stats for the past year from the present date. Here you can obtain detailed data on incoming calls and outgoing calls.
- With the Filter option, you can filter the report based on Employee/Team and Call Date.
- On clicking View Report, the data will be displayed according to your filter configuration.
Note: When a Superuser accesses the report, he can view the data of all the employees. When a Non-Superuser accesses the report, the user can see only the data of himself and his subordinates.
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