How to create an SMS template in the Contacts App?

Updated on August 19, 2020 07:03AM by Admin

The SMS template feature of Apptivo is used while sending SMS as an action in Triggers. To use the SMS feature, it is necessary to add a phone number in the Contact Center App of Apptivo.

  • In the Contacts App of Apptivo, select Settings from the App Header.
Contacts App

  • Go to Email → SMS Templates from the left navigation panel of the Settings page. The SMS templates page will appear.
  • Select create to create a new template.

  • In the Create SMS Template page, add a name for the template.
  • Along with this, you can add the SMS message. You can make use of the Insert Attribute option to link fields in the Contacts App with the SMS template. By doing so, the value of the corresponding field will be added automatically for contact while sending SMS.
Create Page

  • On selecting create, a new SMS template is created. Here, you can also edit or delete an SMS template.
Template Created