How do I send notifications from cases in windows app?

Updated on July 27, 2020 03:37AM by Admin

Apptivo Cases app allows you to send the email notification whenever the notes are created or updated from the cases app through windows application. 

Steps to follow

  • Login and access the cases app from your windows app.
  • Click on the new case or existing case from the list.
Cases Show All

  • In the case overview page, click on the create note option.

  • You can view the Notifications Details section on the create note page.
  • You can send the Notification email to the Customer, Assignee, and other emails also.
  • By enabling Share with Customer toggle, the customer will get the email notification whenever the case is created.
  • By enabling the Share with Assignees toggle, the employees that are assigned to the case will get the email notification while creating the note.
  • By enabling Share with Others toggle, you can enter the other email address to whom you want to send the notification email while creating the note.
  • You can also add the multiple email addresses by clicking on the Add(+) icon.
Notification details