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How do I send notifications from cases in windows app?
Updated on July 27, 2020 03:37AM by Admin
Apptivo Cases app allows you to send the email notification whenever the notes are created or updated from the cases app through windows application.
Steps to follow
- Login and access the cases app from your windows app.
- Click on the new case or existing case from the list.
- In the case overview page, click on the create note option.
- You can view the Notifications Details section on the create note page.
- You can send the Notification email to the Customer, Assignee, and other emails also.
- By enabling Share with Customer toggle, the customer will get the email notification whenever the case is created.
- By enabling the Share with Assignees toggle, the employees that are assigned to the case will get the email notification while creating the note.
- By enabling Share with Others toggle, you can enter the other email address to whom you want to send the notification email while creating the note.
- You can also add the multiple email addresses by clicking on the Add(+) icon.
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