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How to view the voided Payments in the Customer Payments App?
Updated on January 30, 2020 02:12AM by Admin
Customer Payments App keeps track of payments made by the Customers. When a payment is made by a customer for an Invoice, a record is created automatically in the Customer Payments App.
On deleting a customer payment in the Invoices app, the record is voided automatically in the Customer Payments App. Similarly, voiding a record in the Customer Payments App removes the payment record from the Invoices App. Customer Payments App has a dedicated section to view the voided records.
- Navigate to the Show All page in the Customer Payments app.
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- Select a customer whose payment has to be voided. In the Overview page, click void.
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- On clicking void, you will be prompted to confirm the status. Here, select void and click Proceed.
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- You will receive a notification that the payment is voided. Now, navigate to the home page of Customers Payments app.
- Here, select By Status → void from the left pane. You will see the record whose Invoice was voided in this section.
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