The News Feed tab is where you can view the complete history of a case from beginning to end. Reviewing case events can help you trace the path of a case and troubleshoot any issues. If the original field’s value is changed, the new value appears along with the crossed-out previous value. This makes it easier for you to see the changes made.
The news feed is a complete log of events. However, you can filter out the events in many ways as per your requirement. Also, you can post a note on the news feed text area.
In the News Feed, you can able to view the Case details by All communication back & forth with the client, Any internal notes added to the case any updates to fields, attachments, etc,
Please follow the steps to customize the news feed as per your preferences.
- Login and access your Account from Apptivo.
- Click on your Account and select Preferences.
- Select Collaboration from the Left Panel.
- From the Collaboration, click on the arrow. You can view the Actions and the Filters.
- Here, you can set the Default view and Actions for all the News Feed.
- The default filter is designed to show the complete details of communication with the client. You can enable/disable the actions as Like, Comment and Post.
- In the Filter, you can set the Default View and Default Type of the News Feed.
- In the Default View, you can see the Simple and Detailed.
- Simple - If the note is added, this view will display "added a note"
- Detailed - If the note is added, this view will display the entire contents of the note.
- In the Default Type, you can view the Internal and External.
- "Internal" Shows internal notes and any field/attachment updates. Typically you'll only select either "External" or "Show All" to get a comprehensive view.
- External – Display only communication that is shared with the client.
- You can view the changes in the News Feed tab in the Selected Case. You can change filters in the News Feed tab itself by using the Filter Feed By.
